Fraud erodes your company’s reputation and bottom line and whether financially or collateral, the stakes are high. When it comes to the management of fraud cases, where do you start?
Fraud investigations pose a unique challenge in case management given the massive amount of distributed data, management of evidence, and record keeping. All while maintaining an audit trail that must adhere to confidentiality policies.
Column Case Investigative’s solution for fraud investigations takes a holistic approach to the management processes required to instill best practices, high level security, audit capabilities, and meet regulatory policies when conducting investigations.
In addition, while going after every incident may deem necessary, targeting incidents with exponential losses is the key. Using the solvability matrix within Column Case Investigative, higher threats can be instantly identified to ensure the effectiveness of your fraud teams while minimizing loss and maintaining your reputation.
Column Case Investigative common uses for fraud investigations include:
Manage your cases in a single, unified platform
From incident intake through case resolution and possible turnover to authorities, all of your data including audio, video, pictures, documents, files, associated evidence is in one unified tool. Through our data visualization feature, all aspects of the case are tied in an easy to view interface.
Search and access all data sources in one place
Out of the box full text search engine can search Complaints, Cases, People, Sites, Property, Journals, and Attachments from a single Google® type search. This search engine can also be configured to search other databases and network directories. This provides a single point of searching, relating, and viewing for multiple systems.
Duplicate Management and Data Reconciliation
The last thing needed in investigating a case is duplicate data. Users are now able to see duplicate data when searching or creating a record. Reconciliation of data can be done by looking at the grouped records and having the option to join them.
Create reports for effective management of your investigations
With integrated reporting features there is no need to manage user’s permissions or accounts in another application. Users can launch dashboards, canned reports, or Ad Hoc reporting straight from the system.
Quickly determine case prioritization
The fraud team will now be able to quickly determine what cases have a high solvability factor or have a high priority. It does this by using predefined factors or by defining custom factors. Priorities can then help determine appropriate response thresholds.
Protect privacy and meet audit compliance and regulations
The solution was built with individual, group, and row level security while automatically tracking all activity including: successful and failed logins, records created, records modified, records deleted, records viewed, field level changes, and approval activity. Cases can also be bookmarked to watch for activity.
Real-world Use Case: The largest aviation agency utilizes Column Case Investigative to provide a centralized repository for aviation safety related incidents and issues, internal administrations of incidents and issues, as well as reports of whistleblower retaliation. Typical inquiries related to airline safety include reports of improper maintenance, low flying aircrafts and allegations of drug and alcohol abuse by crew. Typical inquires related to administration include reports of improper practices and harassment.