With the right case management solution, you can improve your company’s processes and help organize information. Case management solutions are available to help standardize and automate many of the key processes to your organization that are critical to success. Nevertheless, every organization is different and finding the solution that best aligns with your business model cannot be understated. That’s why we’ve put together this guide to help you find your perfect case management solution.
1. Assess Your Needs
You’ll never find the right case management software if you don’t know what features your company needs. As you look at your organization’s needs, focus on what features would benefit your company now and what features you may wish to add as your organization grows. Case management is a very broad term, and it’s important that you as an organization narrow it down to focus on what your need the most. . First you must determine the most important aspect of case management work for your organization, whether it be content-driven, event-driven or anything in between. Take time to consider your organization’s needs before searching the marketplace. Case management solutions can positively impact a multitude of vertical markets, from investigation and fraud, to business process management and financial shared services, so it’s important to find what will work best for you.
2. Do Your Research
Once you have established what features your company needs in your case management software, you can start doing research. At this stage, you can do broad research on a wide variety of companies. Find out what features they offer and how much their system costs. You don’t have to delve deep at this point; you just need to learn the basics of each company’s system and pricing model. Most of this initial research can be completed relatively quickly by placing a phone call to each company.
3. Narrow the Field
With your initial research complete, it’s time to start narrowing the field. It’s possible that you can now eliminate several of the case management systems you looked at based solely on features and/or price. However, you will want to further reduce the number of software solutions you’re looking at. Having more than three or four final contenders can overwhelm the people who will be helping you make the final decision. Focus on the companies that offer the services you need at a reasonable price and have a good reputation in the industry.
4. Perform Deeper Research
Once you have your list of final contenders, it’s time to do more research. This is when you start to look below the surface. Some of the research you’ll want to complete includes:
- Getting and checking references
- Ascertaining how their case management software works
- Requesting a product demonstration
- Differentiating between standard functions and add-ons
- Asking any other questions you have
5. Make a Selection
Armed with all of the information you’ve gathered throughout your selection process, it’s time to make your final decision. Choosing a case management system can be an arduous process, but the benefits will be worth it. If you’d like to learn more about our solutions, contact Column Case Management today!