We are pleased to announce that Column Case Management has been named a contender by Forrester Research, Inc. in the independent analyst firm’s “The Forrester Wave™: Dynamic Case Management, Q1 2016” report. Column Technologies was among 14 selected case management providers that Forrester invited to participate in its 2016 Forrester WaveTM.
Forrester conducted an exhaustive product and company evaluation, and interviewed our customers, as part of the report’s process. In this evaluation, the report states that Column Case Management’s “strength is domain expertise,” stating that “Investigative case management covers several large police applications (for example, the vendor developed a proprietary Automated Solvability Index Matrix) and extensive applications for Medicare fraud.” The report also cited “easier configuration and plenty of functionality such as good sorting and filtering for case worker personalization.”
We view the inclusion in this report as validation of our product’s capabilities. We believe the recognition speaks volumes about our customers’ satisfaction, as they continually reference Column as the go-to partner in their industry. Column Case Management is generally utilized as a part of State, City and Federal offices, and in enterprise organizations, to oversee investigative procedures and moderate misrepresentation dangers. While the product's center components give exponential usefulness, the proprietary modules, including: data visualization; structured search; chat; surveys; and a solvability matrix, permit organizations to streamline and automate less structured processes and meet particular market segment requests. Column Case Management use cases span law enforcement, Office of Inspectors General, human trafficking, fraud, risk management, financial shared services, cyber security, customer service support, Medicaid extortion and Program Integrity.
From inception, our goal has been to deliver an innovative solution that addresses the most pressing challenges in process management. With this, we strive to help customers meet compliance regulations, address security demands, ensure best practices and gain a return on investment through improved operational efficiencies. We are passionate about the markets we serve and our expertise is a reflection of our commitment to our customers and partners.
With Forrester’s findings on how each case management vendor stacks up against one another, enterprise architects and IT decision makers have better insight on which case management solution will meet their unique needs. To view a complimentary copy of the report, click here.