Support

Support options to ensure user experience satisfaction

One of the most powerful resources available through working with Column Technologies is customer support. Our support center effectively serves more than 300 clients around the globe and is available 24 x 7 by phone, email, live chat or online through our customer support portal. Our support agents are certified, friendly, and quick to help answer your technical, functional or on-boarding questions.

Contacting Column Customer Support

Access Column Case Management Customer Support Portal
Web Access
To open a support request from your internet browser, visit the customer portal at https://supportservices.columnit.com and log in using your customer account and authorized user ID and password.
E-mail Column Case Management Support
E-mail
To submit a support request ticket via e-mail, send the nature of your request or support issue to This email address is being protected from spambots. You need JavaScript enabled to view it.. Requests for support can be submitted at any time. A help-desk ticket will automatically be entered upon receipt of your e-mail.
Call Column Customer Support
Direct Dial
Prefer to speak with a support person directly? Call Column Customer Support at 1-866-265-8665 and one of our agents will be glad to assist you. During peak calling times, or off support hours, you may choose to leave a voice message for support in which case an agent will respond to your issue.

Learn more about how we can help your organization increase efficiency while reducing cost.