Organizations have never been under more pressure to reduce operational costs and improve efficiencies. Compounded with overpayment recoveries, fraud and abuse while mitigating financial risk commercial and public sector organizations are challenged with the management of audits, fund recovery tracking, and investigations that could lead through legal prosecution.
Column Case Investigative for Program Integrity offers an off-the-shelf, web-based software solution to manage cases from inception through closure. Built on best practices and real-world use cases, the solution allows for organizations to automate workflow, ensure and meet regulatory compliance, as well as highly improve case solvability to deter fraud, waste and abuse within a program.
Key Features Include:
Intake – Supports the intake of complaints or leads in an intake form. These records can then be triaged based on recommendation of Accepted, Referred, or Declined.
Workload Management – Supports unlimited assigned groups and individuals for cases.
Journal – The Journal will record all case activity.
Relationships – Relationship engine can associate through data visualization ‘many-to-many’ any of the following: Complaints, Cases, People or Property.
Case Lifecycle – A case’s lifecycle is managed through electronic forms that are associated to a case.
Approvals - Includes multi-level approvals, approval groups, and approval auditing.
Evidence and Records Documentation – Manage records, documentation and case files allows all information of a case to be placed in a central location for easy access.
Duplicate Management – Users can search for keywords including people, vendors or providers, and locations using a search engine that prevents duplication of data.
Reconciliation – Users can then go to a Reconciliation Console where potential duplicates are displayed. These duplicates can then be merged eliminating duplicate data, records and even cases.
Service Level Agreements (SLA) - Service Level Agreements can provide proactive notifications on dates and ensure that assignments, approvals, and resolution targets are met.
Appointments - Appointments will be created in an integrate calendar as well as send reminder notifications.
Our solution allows customers to expand their investment into other areas of the organization or for other use cases. This native capability of Column Case Investigative affords customers the opportunity to simplify supported technologies as well as develop cohesiveness and ensure consistent business process management across the organization.
Column Case Investigative is compatible with almost 20 integration methods including Web Services, OLE, DDE, XML, Scanner, Email and more.
Searching – The out of the box full text search engine can search Complaints, Cases, People, Sites, Property, Vehicles, Journals, and Attachments form a single Google® type search.
Attachments – Network Directory Integration can organize attachments in folders, manage security through the application, and accommodate large files such as audio and video.
Reporting - Column Case Investigative has integrated reporting, so there is no need to manage user’s permissions or accounts in another application. Users can launch dashboards, canned reports, or Ad Hoc reporting from the Case application.