Managed Services

Column Managed Services gives you a new approach to delivering value of your Column Case Management solution. We provide ongoing remote administration of your solution once it has been implemented. Our services uses best practice methodology for Case Management architecture, implementation, and management, assuring predictable and reliable services. You receive access to a team of highly skilled experts dedicated to your account that will monitor your systems worldwide and solve potential problems 24/7.

Managed Services Solutions

Column’s Managed Services offer proven expertise and consistent, responsive service.

Managed Services Provider
In the Standard solution, you own and host the application and Column provides remote support
Hosted solutions provider
In the Hosted solution, you own the application and Column provides hosting and remote support
Software-as-a-service (SaaS) solution provider
In the Software-as-a-service (SaaS) solution, Column owns, hosts, and remotely supports the application
 

Why Column Managed Services?

Column provides a strategic method for improved effective and efficient support inclusive of production support and lifecycle build/maintenance activities. Given our managed services veteran staff, we are confident that no one in the industry has more experience and product knowledge either locally or offshore. In addition to our senior staff, Column leverages over 220 field consultants and a world-class L1 Support center with an extensive knowledge base.

Column’s Managed Services provide your organization:

Risk Icon
Complete environment management that reduces complexity and risk
Total Cost of Ownership (TCO)
A lower Total Cost of Ownership (TCO)
predictable monthly cost
A predictable monthly cost
Charting resources
Time for your resources to focus on core business needs
Customer Support team
Extended support and skills from a 24x7 Customer Support team
 

Column Case Management Managed Services Benefits

Learn more about how we can help your organization increase efficiency while reducing cost.