Column Customer Service Support

Manage the full customer lifecycle with one integrated solution.

At a time when business is more competitive than ever, your success depends on increasing your customer base and offering outstanding customer experiences. Customers today demand responsiveness, accuracy and a more personal approach to support services.

Column Customer Service Support (CSS) integrates a robust, powerful workflow engine to organize, automate, and synchronize business processes so you can easily document customer interactions, present proactive solutions, and use performance indicators to improve customer satisfaction.

Our team works with your organization to ensure our solution embraces your business strategy and takes into account all client-facing departments and beyond giving you a competitive advantage and ensuring customer loyalty.

Dynamic Customer Service Support

Customer Survey
Increase Customer Satisfaction
Using a simple web interface, customers can submit, update, and track support requests as well as view information from your support agents.
Meter with arrow for measuring performance
Improve Response
A highly-usable support interface helps your support agents to quickly locate essential information and improve customer service response time.
Service Level Agreement metrics
Comply with Service Levels
A service level management engine ensures you meet agreed-to service levels, proactively escalate requests and capture Service Level Agreement metrics.
Metrics and Reporting Icon
Enhance Metrics and Reporting
Get feedback on the support you’re providing and what your customers are demanding with key metrics and performance indicators on a single screen.
 

Key Benefits:

Optimize each part of the customer lifecycle
Optimize each part of the customer lifecycle, from lead creation to customer support
Time and Money Icon
Efficiently manage accounts, opportunities, contacts, and system
Meter with arrow for measuring performance
Quickly and easily view your performance with powerful service-level metrics and reporting
Chart with Increasing Levels
Increase efficiency by automating activities
Measuring customer service performance
Improve customer service performance with self-service knowledgebase and FAQ
flexible security controls
Protect sensitive information and processes with a variety of flexible security controls

Learn more about how we can help your organization increase efficiency while reducing cost.