You can save your business time and money through automation of business processes. When you are handling investigations, there are three case management solutions that will give your business process increased efficiency and profitability:
- Workflow management
- Organization of the defined process
Using the correct technology, you can drive your case management in the right direction so you can consistently achieve reliable and repeatable standard outcomes in your investigations.
A good company will use your existing BPM investigative processes and capabilities to ensure your company's workflow is being managed effectively. The best systems can handle complex workflow processes as well as simple ones that use manual processes with repetitive natures. However, using automated tools will achieve the best results. The top companies to consult with on improving your BPM with accuracy will recommend, and sometimes provide, the automated tools you need to take your investigations to the next level.
Getting your investigative processes organized is the best way to begin handling BPM cases with precision. Your company should manage investigations using a workflow system that has one consolidated platform. This way, all of your data from the start of the investigation to the finish, are all in one place and easily located by employees of all levels. This will save a considerable amount of time.
Automated systems set up to follow chain-of-command processes based on variables that are leading the industry and give the best results. These systems provide time-based measures to ensure the investigation is completed within the designated timeframe, while processes between groups can increase data security and ensures all the steps in the investigative process are followed accurately. This produces stellar and reliable results.
Finally, top automated systems are able to assign tickets to employees on an automated basis using such criteria as priority, location and type. This means employee assignments are based on data, which ensures all of your human resources will be utilized in the most effective manner.
Duplicate data is eliminated in this scenario. Any duplicated data is easily seen when anyone in the company is using the system to search a record or to create one, and will be able to get rid of the duplicate information, which makes investigations much more efficient.
What’s more, employees of all levels of security clearance will be able to create their own reports in such a system, without having to wait for access from a manager or higher level employee. Reports can be created directly in the automated system and filed under the appropriate investigation case with ease — so there is never any incidence of the wrong report going with the wrong case.
This type of system of BPM investigative cases can be used in both private and public sector companies and agencies. The top ones are already adopting it. BPM investigations is a competitive field. It is important to give your company an edge with a high tech-automated workflow solution so it can succeed. Column Case Investigative can provide this solution for you.