Leveraging SaaS Tech for A Competitive Case Management Advantage

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These days, it seems like everybody is talking about “the cloud” and how to leverage it to their advantage, and that’s no less true of businesses than it is of individuals. In fact, Gartner predicts that by 2017, the public cloud services market will exceed $244 billion.1 Cloud computing and Software as a Service (SaaS) solutions are being deployed by many different businesses to manage their critical processes.

Growth of SaaS Use in Case Management

Corporations in general are increasingly adopting case management related technologies, while case management adoption of SaaS has been growing as well in recent years. While on-premise, licensed software is still technically the dominant deployment method for various case management solutions, many companies are shifting to SaaS solutions when it comes time to upgrade their current on-site systems.

Competitive Advantages of SaaS Solutions in Case Management

While the reduction of costs is still the most common reason to deploy a SaaS solution, competitive advantage is actually the most common result thereof. So, let’s look at how SaaS technology can be leveraged to your advantage.

Improved Self-Service

The self-service functions of SaaS solutions improve both the efficiency and accuracy of processing employee service requests. Utilizing SaaS for self-service empowers employees to review, modify and act on requests and inquiries on their own timetable even if they are away from the office.

Faster Time to Market and Increased Agility

SaaS solutions provide rapid deployment that can drastically reduce the time, money and effort spent on implementing a new system. Additionally, SaaS systems are easily scalable, making them the perfect solution for a growing or changing business. Your systems can grow and change with your organization without added upfront cost. As your needs change, your SaaS system can change with an agility not present in on-premise solutions. The additional compatibility and ease of which SaaS systems offer provide benefits that on-premise solutions simply can’t match.

Simple Collaboration

The world is getting smaller, and being able to do business on a nationwide or worldwide scale can be critical to success. In order to do so, however, you need the ability to collaborate across vast distances. If you have one person in New York and one person in London who need access to the same information in order to collaborate on projects or decisions, SaaS solutions can provide that access simply and easily.

Leverage Analytics for Informed Decisions

Many SaaS solutions offer analytics that can be leveraged to improve your decision making ability. These systems provide you with large quantities of data that can be used to gain insights into your organization. As you glean these insights from the analytics, you are empowered to make better, more informed decisions.

Cloud computing and Software as a Service are not only a big part of the future, but they are a big part of today’s business reality as well.

Last modified on Tuesday, 18 August 2015

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