Business professionals are swamped with information. While “big data” is often considered a challenge (and benefit) for many departments, like IT and finance, it is often used to inform long-term business strategy, companies also are under increasing pressure to effectively use this deluge of data. In many cases, however, existing management tools may not be up to the task of categorizing and quantifying this information. The solution? For many companies, case management software is a way to bridge the gap between the known and unknown, and provide a solid foundation for investigations or remediation. Here are three key benefits of implementing a case management solution.
What is Case Management Software?
Some companies avoid implementing case management technology because they see it as little more than an expensive note-taking venture. In actuality, case management systems do much more than simply organize and record information. They allow centralized access to critical case data, in turn giving knowledge workers the ability to focus on outcomes by reducing the amount of time spent on paperwork and data collection.
Do You Need A Case Management Solution?
How do you know if your company needs case management software? Consider stakeholder expectations: Are you meeting deadlines and providing stakeholders with the specific outcome data they need? As noted by Computer Weekly, 44 percent of companies surveyed said “customer expectation for speed of response” is their biggest business pain point. Forty-six percent, meanwhile, said they're struggling with inflexible electronic case management systems, and 29 percent are using stop-gap, ad hoc file storage to get a handle on emerging cases. Bottom line? If your company is struggling to meet response times, dealing with inflexible systems or has only an ad hoc management in place, case management may be the ideal solution for your data management.
Key Benefit: Organization
The sheer volume of case-related data generated by companies on a daily basis makes it easy to miss key pieces of information or improperly store and organize data once identified. Case management systems are designed to keep all of your case data in a single, central location that is easily accessible and logically segmented. When case descriptions, deadlines, task lists and notes are unified rather than fragmented, you spend less time looking for critical data.
Key Benefit: Analysis
Case Management systems also provide the advantage of analysis. By leveraging the right management software, you get the ability to uncover unique relationships between pieces of case-related data, in turn allowing case managers to more quickly resolve fraud cases or deliver compliance reports.
Key Benefit: Mobility
Cases don't always happen in isolation, nor do they occur at the ideal moment. What if you're away from the office or a case spans multiple locations across several companies? Using case management allows you to access your case investigation database anytime, anywhere — rather than being confined to a single workstation. The result? Better outcomes informed by real-time access to critical case data.
Existing processes may allow your company to manage case data. The right case management tools, meanwhile, empower your business to organize, analyze and access this data on-demand, in turn driving improved case outcomes.